So the council want to remove the human touch from their call centre.
Well apart from the fact that some people - particularly the older or less educated find these systems bad to use - just the people who really need to speak to the council - don’t they realise that there is the beginning of a backlash against such computerised systems in the country.
Obviously not.
Another step in the wrong direction.
It's goodbye to the human touch - This is York Archive - From the Evening Press
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